Tag Archives: Uber

Data Protection and Privacy Enforcement: November 2018

0The year is progressing quickly and we’re now onto looking at November’s enforcement action published by the Information Commissioner’s Office in relation to privacy and data protection matters. We are beginning to see enforcement action under the Data Protection Act 2018 (“DPA18”) filter through, but the majority is very much still under the Data Protection Act 1998 (“DPA98”) in respect of breaches which occurred prior to 25 May 2018.

Key Points

  • Carrying out a Data Protection Impact Assessment in the early stages of any project where it is envisaged that personal data will be processed is a useful tool to help highlight privacy and data protection concerns so that they can be addressed in the planning phase. Data protection by design and privacy impact assessments were recommended good practice under the DPA98; however, the GDPR mandates data protection by design and default (Article 25) and the carrying out of data protection impact assessments in certain circumstances (Article 35). Even if the GDPR does not require you to complete a DPIA, it is worthwhile undertaking one in any event – it can also be a helpful document to present to the Commissioner should her office begin any investigation into your organisation.
  • It is important to regularly download an updated version of the Telephone Preference Service list and to do so as close as possible to an intended direct marketing campaign. If you undertake regular direct marketing campaigns then you should probably be downloading the updated list once per month. Relying on an out of date version could mean that you unlawfully call numbers – the cost of regularly obtaining a copy of the TPS list is insignificant compared to the financial penalties that can be issued by the Information Commissioner for contraventions of Regulation 21 of the Privacy and Electronic Communications (EC Directive) Regulations 2003.
  • It should go without saying that if the Information Commissioner takes enforcement action against you for contravening privacy and data protection laws then you should ensure that you take adequate remedial measures to ensure that the contravention doesn’t happen again.
  • If you obtain a list of telephone numbers to call for marketing purposes from a third party the obligation rests with you to ensure that you have lawful authority to make (or instruct others on you behalf to make) calls to each intended number.
  • Controllers may no longer be required to notify the Commissioners of their processing of personal data; however, they are still required to make payment to the Commissioner of a fee. Those who either (a) don’t know they are due to pay  a fee; or (b) miss paying their fee and rectify the matter once the Commissioner has contacted them about their non-payment will likely not face formal enforcement action, but those who continue to fail to pay the fee once the Commissioner has contacted them can expect to be required to pay a financial penalty for failure to pay the fee.

Enforcement Action published by the ICO during November 2018

Metropolitan Police Service
The Commissioner of Police of the Metropolis (MPS) was served with an Enforcement Notice by the Information Commissioner [pdf] requiring the MPS to take a number of specified steps; including the conducting of a data protection impact assessment, in respect of its Gangs Matrix. The Gangs Matrix is part of the MPS’ ongoing effort to reduce the incidences of crime in London arising from gangs. The Notice only emphasises the Commissioner’s primary concerns in respect of the MPS’ compliance with the data protection principles, rather than listing every single contravention. The Notice makes reference to contraventions of the first, third, fourth, fifth and seventh data protection principles

DM Bedroom Design Ltd
The Information Commissioner served DM Bedroom Design Ltd with a monetary penalty in the sum of £160,000 [pdf] and also served it with an Enforcement Notice [pdf] after finding that the company had contravened Regulation 21 of the Privacy and Electronic Communications (EC Directive) Regulations 2003 (“PECR”). This was not the first time that the company had received a monetary penalty from the Commissioner for contravening PECR. The company operated an internal suppression list and also advised the Commissioner that it screened lists against the Telephone Preference Service (“TPS”) list; however, the Commissioner found that the company had not downloaded the TPS list since March 2017.

Solartech North East Limited
Solaretech North East Limited (“Solartech”) was served by the Information Commissioner with a monetary penalty in the amount of £90,000 [pdf] and an enforcement notice [pdf]. The Commissioner found that Solartech had contravened Regulation 21 of PECR by making almost 75,000 calls unlawfully to numbers listed with the Telephone Preference Service. Solartech had previously came to the attention of the Commissioner’s office in 2014 and had bene provided with advice from her office as well as subjected to a period of monitoring. Despite this, and further advice and monitoring in 2016/17 Solartech continued to contravene Regulation 21 of PECR. Solartech sought (unsuccessfully) to blame third parties for these contraventions.

Uber
Uber is a popular app which provides taxi services to its users by linking them with Uber drivers in their area. It has bene the subject of many recent legal battles in the Employment field and has now also come to the attention of data protection supervisory authorities in the United Kingdom and the Netherlands. The Information Commissioner served Uber with a monetary penalty notice in the amount of £385,000 following a cyber attack. [pdf] The Commissioner found that Uber had breached the seventh data protection principle by failing to have in place adequate technical and organisational measures.

Fixed Penalty Notices: Data Protection Fees
The old notification requirement and fee under the DPA98 has gone, but has been replaced with a new data protection fee payable by controllers who are not exempt from the fee. The new fees regulations are found in The Data Protection (Charges and Information) Regulations 2018. Organisations who are required to pay the fee and fail to do so may be served with a penalty notice by the Commissioner requiring them to pay a fixed penalty calculated in relation to the amount of the fee payable under the Regulations by the controller. The Commissioner has taken enforcement action, in the form of fixed penalty notices, against a number of controllers in the business, manufacturing and finance sectors for failure to pay their data protection fees; even after being contacted by the Commissioner about the unpaid fee. The Commissioner has not published all of the penalty notices, or even a list of controllers subject to enforcement action, but has instead published “example” notices (which read more like templates than examples) for each of the three sectors.

Alistair Sloan

If you require advice and assistance in connection with any of the data protection/privacy issues above, or any other Information Law matter, please do contact Alistair Sloan on 0141 229 0880 or by sending him an E-mail directly.  You can also follow our dedicated information law twitter account.